This Policy applies to the activities of Creating Healthy Habits ("CHH") It explains how CHH handles personal information and complies with the requirements of the Privacy Act 1988, the related National Privacy Principles 2001, the Health Records and Information Privacy Act 2002 No. 71, and the Privacy and Personal Information Protection Act 1988 No. 133.
CHH understands the importance of protecting individual privacy. This policy describes the key features of how we protect your personal information.
Information we collect
CHH collects personal information from customers, prospective customers, suppliers, contractors and allied health professionals. The main types of information that CHH collects are contact details such as email address, name, address, date of birth; gender, and information about your family health history and personal health including but not limited to; personal measurements, fitness test results, blood test results, diet and exercise habits, lifestyle traits, and psychological information related to your motivation and habits.
We collect most of this information directly from individuals prior to, or at the time of consultation. We only collect information that is needed for a specific purpose. If you contact us to lodge an enquiry, we may keep a record of that contact.
Use and disclosure of information
CHH relies on your personal information in the daily running of the business such as in:
· processing payment for services;
· referring customers to complementary health professionals (subject to the customer’s consent); and
· our internal management of staff and contractors.
We will only disclose your personal information to a third party when we have your consent to do so. CHH generally does not otherwise use or disclose personal information unless:
· required by law; or
· to protect the rights, property or personal safety of another CHH customer, another CHH employee or any member of the public; or if
· if the assets and operations of the business are transferred to another party as a going concern.
If you provide your personal information to us, we will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
Your access to the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at email@example.comYour personal information file will usually be made available to you within 30 days of receipt of your request.
Your request to change or delete the information we keep about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at firstname.lastname@example.org and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above, and we will take all reasonable steps to delete it unless we need to keep it for legal reasons (i.e. to avoid breaching the Public Records Act 1973).
Storage and security of personal information
CHH will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your electronic information is stored on a secure server that is protected in controlled facilities, and your hard copy information is stored in a locked filing cabinet. We respect the confidentiality of any personal information held by CHH.
What to do if you have a problem or question